Frequently Asked Questions

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?
  • We will process the order within 1-3 business days after payment.
  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
  • There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
How can I modify/cancel my order?
  • There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
How much is shipping?
  • Orders above $45.99 USD, get free shipping! For orders under $45.99 USD, our standard shipping is a flat $4.99 USD.
How do I track my order?
  • You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
What happens if my package gets lost?
  • 100% COMPENSATION FOR PACKAGE LOST !

  • Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses. Learn more
What forms of payment do you accept?
  • We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
How do I return the item?

We have a 14-day return policy, which means you have 14days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information, please check here. View More →

How can I get a replacement if the item is incorrect or damaged?
  • Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
What's your Privacy Policy?

Your privacy is very important to us. Read ourPrivacy Policy for more details.

How do I contact customer service?
  • You can email us at service@etsohome.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.
  • We're available from 10:00 am - 05:00 pm every day.