Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How much is shipping?
- Orders above $45.99 USD, get free shipping! For orders under $45.99 USD, our standard shipping is a flat $4.99 USD.
How do I track my order?
- You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
What happens if my package gets lost?
100% COMPENSATION FOR PACKAGE LOST !
- Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses. Learn more
What forms of payment do you accept?
- We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
How do I return the item?
We have a 14-day return policy, which means you have 14days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information, please check here. View More →
How do I contact customer service?
- You can email us at service@etsohome.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.
- We're available from 10:00 am - 05:00 pm every day.